Shipping policy

This Shipping policy is applicable for orders from the United States. This policy is intended to ensure that you are fully aware of our shipping policies and procedures. By placing an order at this store, you agree to the guidelines contained herein.

SHIPPING COST FOR MEDICAL SAUNA, CHAIRS AND PLUNGE:

• Economy shipping fee is $200

SHIPPING COST FOR DOMES AND TENTS:

Economy Shipping charge

Minimum/Maximum Purchase	Shipping Fee
$0.01–$5,000.00	$399.00 USD
$5,001.00–$10,000.00	$699.00 USD
$10,001.00–$20,000.00	$849.00 USD
$20,001.00–$50,000.00	$999.00 USD
$50,001.00 and up	$1,699.00 USD

SHIPPING COST FOR OUTDOOR FIREPLACE, FIRE TOWER, FIRE ORNAMENT MOUNT, FIRE AND WATER FOUNTAIN, CORONADO FIRE PIT:

• Economy Shipping that will cost $675.00 USD

SHIPPING COST FOR REST OF THE PRODUCTS:

• All orders under $198.99 USD are charged a $12.99 USD shipping fee. For orders $199.00 USD and over, the shipping fee is waived.

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at sales@komriv.com or Call Us at +1 833-339-9566


‬TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you. Track your order by simply clicking the track your order button on our website using the tracking page, or view the tracking link in the email.

Parcels Damaged In Transit

If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.

Contact:

Support: Saturday - Friday: 9:00 AM - 5:00 PM (GMT-05:00)
Email: sales@komriv.com
Phone: +1 833-339-9566
Business Address: 3379 Peachtree Rd. NE Suite 700, PMB 1013
Atlanta, GA 30326
United States